top of page
This site was designed with the
.com
website builder. Create your website today.Start Now

In some instances, IPBOC holds a Master Call Center Contract with a client, and has the right to outsource this
client’s campaign to other affiliate call centers. Unlike other “Brokers” in the industry, at IPBOC, we want our
affiliate to be in business for a long time, and our corporate philosophy is to take a small amount to cover our own
overhead in handling the daily requirement of the campaign, while working on volume to increase our net
participation fee. We operate with very low margin and transparent. We understand the client requirements and
deliver the right consultant and services on time.

The company provides fulfillment services to both local and foreign clients who desire complementary service in
connection with outsourced customer contact management services. IPBOC combines specialized knowledge and
substantially higher quality customer service to deliver global support solutions, consulting services, back office
processing services and software support. We also offer outbound services such as telemarketing, tele-collections,
sales verifications, surveys and other derived services.

We take pride in our technological capabilities and advancement. Our secure and reliable global infrastructure has
800 seating capacity which comes complete with data center, training rooms, meeting rooms, lunchroom,
recreational facilities and a quiet room in a sky rise building with 5,000 sq. ft. area for each floor. Our company is
equipped with the latest Vicidial Software predictive dialer and PBX+VoIP system. Our clients are assured that
their data are safe inside out with our highly protected logins, individually administered passwords and dual
firewalls. As a precautionary measure, our buildings are installed with state of the art fire suppression system and
Kiddie fire system.

At IPBOC, we offer the benefits of highly educated, English-speaking workforce and well-trained management team focused on continuous growth and a mark of high performance to be the global contact center of choice. We are proud to say that our company fosters a family-like atmosphere that teaches and exudes our vision, mission and core values of unparalleled customer satisfaction, diversity, and respect for the individual, teamwork, trust and loyalty, integrity and corporate citizenship to our employees. We promote an active lifestyle of personally imbibing the commitment of ensuring consistency in the delivery of high quality products and services to our clients' business.

 

 

The company has over 10 years of experience in the Business Outsourcing Industry. Our management team takes pride in their vast expertise and level of experience. We invest on top caliber Management staff with proven track record in the Contact Center Operations that can promote a culture of Coaching and Mentoring to our Customer Service agents. They will implement constant monitoring of Client metrics through application of root cause analysis and providing instant solutions for improvement. Constant calibration with client for Quality Assurance and Training requirements will also be practice.

 

 

We aim to provide excellent customer service support superseding those of existing contact and call centers in Asia. As an organization based on client satisfaction, we intend to exceed client metrics and even surpassing their Service Level Agreement. We can achieve this by continually providing training and developmental action plans for Contact Center Operations. Implement escalation triggers as a pro-active approach to alert Management on down trends/inconsistencies with the process.

 

 

The company also recognizes the importance of its employees; we acknowledge that they are the building blocks of the organization. We show our value to each employee by implement fun activities/theme days to celebrate client metrics. Invest on rewards and recognition programs for top performing agents and teams. Sponsor Focus Discussion groups and Brainstorming sessions with Teams on a weekly basis to share best practices and discuss concerns that would help sustain performance.

 

Listed below are our other services that we feel can contribute in the success of your operations in our BPO site in Lipa, Batangas.

Human Resources

 

  • Recruitment and Hiring.

  • Interview applicants.

  • Prepares Job Offer Letters to newly hired applicants.

  • Contact references and perform background checks.

  • Inform applicants about job details.

  • Conduct new employee orientations.

 

 

 

Admin and Accounting

  • Payroll – Computation and distribution of company salaries to employees.

  • Prepares expense report.

  • Bank processing – Opening of new accounts (Company, Employee, Payroll)

  • Employee benefits and Tax reporting

  • Track and order office supplies monthly in order to ensure proper inventory levels of all office supplies for the call center.

  • Ensuring that complete documentation is maintained either in electronic or hard copy form.

 

Having to allow us do all the administrative, accounting and recruitment duties, you can then focus your attention to your operations as well as working with your most important client.

 

 

  • Our current business partners include Dish Network, Direct TV, Pocket 8, Verizon, and T-Mobile, Lasershield, IPC, and Motion Telecom, to name a few.

 

 

Should you have further queries, please don’t hesitate to contact Mr. Vasquez directly in the Philippines; +63 917 500 2529. Or you can email him at: claycvasquez@yahoo.com

 

 

 

​

This document is strictly confidential and contains legally privileged information. If you are not the intended recipient you should
shred and not read, copy, distribute, disclose, or otherwise use the information.

bottom of page